Quality Customer Service

PROGRAM DESCRIPTION

Certificate of Completion in Quality Customer Service

This Certificate of Completion is designed to provide students with training to meet the requirements for employment in non-sales areas. The courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.

Required Courses: 13-14
COM110 Interpersonal Communication 3
GBS175 Professional Development 3
TQM101 Quality Customer Service 3
TQM105* Writing for Quality Results (2) OR  
GBS233* Business Communication (3) 2-3
TQM230 Teamwork Dynamics 2

Restricted Electives: (3 credits chosen from the following) 3
BPC+++++ Any BPC Business-Personal Computer course 3
COM263 Elements of Intercultural Communication 3
MGT172 Organizations, Paradigms, and Change 1
SOC212 Gender and Society 3
TQM200 Leadership for Front-Line Employees 2
TQM205 Managing Diversity 2

Note: * Indicates course has a prerequisite and/or corequisite.

NOTE** Indicates any module.

NOTE** Students must earn a grade of "C" or better for all courses.
Minimum GPA: 2.00