Quality Customer Service

PROGRAM DESCRIPTION

Certificate of Completion in Credit Card: Customer Service

This certificate is designed to provide students with the training required for employment in the credit card industry. Courses will cover customer relations, account maintenance procedures, billing and audit processes and basic computer operations.
Required Courses: 10
AMX125 Fundamentals of Cardmember Assistance 2
AMX127* Credit Related Inquiries 3
AMX129* Account Maintenance 2
AMX220* Billing Audit 3
NOTE: *Indicates course has a prerequisite and/or corequisite.
Students must earn a grade of "C" or better for all courses required within the program.
Minimum GPA 2.00