Quality Customer Service

PROGRAM DESCRIPTION

Associate in Applied Science in Quality Customer Service

The Associate in Applied Science degree in Quality Customer Service is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral) , Professional Development.
Required Courses: 16-17
Certificate of Completion in Quality Customer Service 16-17
Restricted Electives: 22-23

Students will choose one of the following for a total of 22-23 credits.

Students must choose 22-23 industry/job specific course credits and have them approved by the department chair, or choose 22-23 industry/job specific course credits from the list of Restricted Electives. These industry/job specific credits must include a minimum of 9 credits with a common prefix.

  • AIR+++++ Any AIR Airline Operations course
  • BTO+++++ Any BTO Business Technology for the Office course
  • COV+++++ Any COV Covey course
  • CSI+++++ Any CSI Credit Services Industry course
  • CSR+++++ Any CSR Customer Service Representative course
  • GBS+++++ Any GBS General Business course
  • HSA+++++ Any HSA Human Services Administration course
  • MGT+++++ Any MGT Management course
  • PAD+++++ Any PAD Public Administration course
  • PGR+++++ Any PGR Professional Growth course
  • PHT+++++ Any PHT Pharmacy Technology course
  • PRM+++++ Any PRM Property Management course
  • SBS+++++ Any SBS Small Business Management course
  • TLT+++++ Any TLT Telecommunications Technology course
  • TQM+++++ Any TQM Total Quality Management course
  • TVL+++++ Any TVL Travel Agent Technology course
  • UCS+++++ Any UCS Utilities Customer Service course

General Education Requirements: 25
General Education Core: 15
First-Year Composition 6
ENG101* First-Year Composition (3) AND  
ENG102* First-Year Composition (3) OR  
ENG111* Technical Writing (3)  
Oral Communication 3
COM230* Small Group Communication  
Critical Reading 3
CRE101* Critical and Evaluative Reading I (3) OR  
CRE111* Critical Reading for Business and Industry (3) OR
Equivalent as Indicated by Assessment		  
Mathematics 3
MAT102* Mathematical Concepts/Applications (3) OR
Satisfactory completion of a higher level mathematics course 		 
General Education Distribution: 10
Humanities and Fine Arts 3
Any approved general education course in the Humanities and Fine Arts area.  
Natural Sciences 4
Any approved general education course in the Natural Sciences area.  
Social and Behavioral Sciences 3
Any approved general education course in the Social and Behavioral Sciences area.  

NOTE: *Indicates course has a prerequisite and/or corequisite.
Students must earn a grade of "C" or better for all courses required within the program.
Minimum GPA: 2.00

NOTE: **Indicates any module.